1st Line Support Analyst

Service Service is proud to be recruiting on behalf of a dynamic and forward-thinking business that’s looking to expand its IT support team with the addition of a 1st Line Support Analyst. This is not your typical support role, our client needs someone who’s just as comfortable speaking with clients as they are troubleshooting technical issues.

If you're a people-focused IT professional who thrives in a role that combines technical support with client onboarding and integration, this could be the ideal next step in your career.

About the Role:

As the first point of contact for users and clients, you'll provide prompt, helpful support while playing a key role in welcoming and guiding new customers through their onboarding journey. You’ll act as a trusted support partner—solving problems, answering integration queries, and ensuring clients have a smooth experience from day one.

What You’ll Be Doing:

• Delivering 1st line technical support via phone, email, and ticketing system

• Troubleshooting a range of issues across software and systems

• Supporting external clients during onboarding and integration

• Setting up user accounts and access permissions

• Documenting queries, fixes, and follow-ups accurately

• Escalating more complex issues to 2nd/3rd line teams when needed

• Working closely with internal teams to ensure a seamless client journey

Who We Are Looking For!

• Previous experience in a 1st line support/helpdesk environment

• Confident communicator with excellent client-facing skills

• Exposure to onboarding processes or client integration support is highly desirable

• Solid technical knowledge of Windows OS, Office 365, and basic networking

• Customer-first mindset with a proactive, can-do attitude

• Able to multitask, manage priorities, and stay calm under pressure
  
  

What's In It For You

• Join a supportive, collaborative company that values innovation and service excellence

• Real opportunities to grow and develop in a people-first environment

• Hybrid working options (depending on location and experience)

• Salary of up to £30,000 (DOE) and a generous benefits package.

For information, Apply Now!