1st Line Support Analyst / Helpdesk Analyst

1st Line Support Analyst / Helpdesk Analyst - ( Finance Software)

1st Line Support Analyst

Exciting opportunity for an enthusiastic 1st Line Support Analyst. The ideal candidate will be able to work under pressure, have excellent communication skills and telephone manner. They must have the ability to use initiative and work as part of a team to achieve results.

The 1st Line Support Engineer / Support Analyst will be the 1st point of technical resource for clients, ensuring solutions of escalated issues are achieved with a suitable outcome.

The role is focused upon day to day delivery of technical support of an Accounting & Finance application with attention to detail and accuracy. The nature of the business requires a high level of problem solving ability, time management and initiative.

About the company:

Do you want to be part of a successful organisation, very profitable, supporting a Finance Modelling application, and customers throughout the Uk? If so read on….

My client have created a new role within their team for a 1st Line Support Analyst.

About the role:

The 1st Line Support Analyst role will be office based Supporting their Finance Software in their Oxfordshire based HQ, learning and understanding the business applications, supporting clients with software queries, and managing / prioritising their support tickets. The role could develop into doing some in-depth support and training with customers.

Key Responsibilities:

1. Be 1st point of contact for customers in support of finance business applications.
2. Manage support tickets and prioritise major incidents
3. Resolution of support issues as quickly as possible
4. Transfer major issues to 2nd and 3rd line support teams.
5. Complete any admin regarding training and software licencing
6. Any other related duties as required by the business, including analysis and advising the customer on best practice.

Essential Skills:

Candidates will ideally have some previous IT Service Desk experience.

• Accounting or Finance background is beneficial not necessary.
• Some IT knowledge
• Good customer service skills
• Good problem solving ability
• You will need to be able to pick up new skills and concepts quickly and balance a variety of projects.

Benefits (Negotiable)

• Basic salary of up to £22.5k on offer
• Pension
• Healthcare
• 25 days hols
• Full in-house training

If you are keen to join a small but progressive, profitable company, in a newly created role, get some internal training and development, making use of your Service Desk experience and perhaps accountancy / finance skills please apply.

The role is based in their HQ in Henley on Thames.

You will be given the opportunity to learn and progress to a Support Consultant and make an impact with their software product capability.

Langland Consultants acts as an Employment Agency /Business with regards to this vacancy. As an Equal Opportunities employer, Langland Consultants welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.

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