1st Line Support Engineer

1st Line Support Engineer

Central London

£26,000 - £28,000 + Progression + Technical Training + Certifications + Pension + Holidays + Package + Immediate Start

Are you ready to launch or elevate your IT career in a fast-paced, client-focused environment? Join an expanding MSP team in the heart of Central London. In this role, you'll be the go-to person for resolving day-to-day technical issues, delivering first-class support to a diverse client base. With an ambitious growth roadmap ahead, this is your chance to step into a role that offers real progression, varied challenges, and a chance to contribute to a business that values innovation and collaboration.

As a 1st Line Support Engineer, you'll be the front line of IT support, helping to keep systems running smoothly and users productive across the business. In this role you will be contributing to long-term business improvements and play a key role in delivering exceptional service and support. You'll work closely with the wider IT team, gaining hands-on experience across multiple technologies while developing your technical skill set. This is a fantastic opportunity to grow with a forward-thinking company that actively invests in your development and offers real career progression through training and certifications.

Your Role as a 1st Line Support Engineer Will Include:

• Uphold excellent customer service standards, creating a positive user experience.
• Troubleshoot and resolve hardware, software, and network issues efficiently.
• Act as the first point of contact for all IT-related queries, providing professional and friendly support.
• Office based 5 days a week, working on various day shift patterns.

As 1st Line support Engineer, You Will Have:

• Experience within an IT Support Role.
• Microsoft Proficiency.
• Experience of working to an ITIL framework in a service desk capacity.

If you are interested in this role, please contact Yusra on

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