1st Line Support Engineer

1st Line Support Engineer

Location: Hinckley, Leicestershire (Office-Based)
Salary: £25-27K + Benefits
Employment Type: Full-Time, Permanent

The Company:

Leading retail manufacturer with a focus on operational excellence, innovation, and resilience. Technology underpins everything they do, and they're now looking for a 1st Line Support Engineer to join the IT function and be the friendly, professional face of 1st line tech support across the business.

The Role:

As the 1st Line Support Engineer, you'll be the first port of call for all IT-related issues across the business. Whether you're troubleshooting login issues, setting up devices for new starters, or logging support tickets, your calm and proactive approach will ensure the teams stay productive and connected.

You'll work closely with the IT Infrastructure Engineer and have opportunities to build your technical skills while making a real difference day to day.

Key Responsibilities:

• Respond to IT support queries via the helpdesk system
• Troubleshoot hardware, software, and access issues
• Support users onsite and remotely with a variety of systems
• Prepare and configure PCs, laptops, mobiles, and tablets
• Escalate more complex issues to the 2nd Line/Infrastructure team
• Keep detailed records of support activities and resolutions

Key Skills / Knowledge:

Knowledge of Windows 10/11 and Microsoft Office 365

A basic understanding of Active Directory (creating/resetting accounts)

A customer-focused approach with excellent communication skills

A genuine interest in IT and a keenness to learn more

The ability to prioritise and manage your own workload effectively

Previous experience in an IT support or service desk environment is desirable

Why Join:

A supportive team and structured progression opportunities

Hands-on exposure to a broad range of technologies

Company pension and generous holiday entitlement

Opportunities for further training and development

Work in a secure, close-knit environment where your work really matters

RSG Plc is acting as an Employment Agency in relation to this vacancy.