1st Line Support Engineer

Are you on the lookout for a new role? I've got an opportunity that could be of interest to you. Prestigious opportunity with a Global multi-disciplinary Design Practice for a 1st Line Support Engineer to join our team.
Based in our Manchester studio, 3 days a week, the ability to qualify for UK SC Security clearance is essential.
You will be responsible for:-

• Acting as the primary point of contact for global IT Support
• Offering guidance from our knowledgebase and attempting first time fixes with staff
• Consistently hitting initial response targets to queries raised via our support channels
• Escalating tickets in a timely manner, ensuring SLA targets remain achievable
• Accurately recording all relevant information on our ticketing platform, allowing the wider team to handle escalated tickets efficiently

If you possess a combination of the following skills, then LETS TALK!

• Excellent verbal and written communication skills
• Exceptional customer service skills
• Effective problem solver
• Knowledge of Microsoft operating systems
• Knowledge of Microsoft 365.
• Knowledge of networking fundamentals (DNS, DHCP)
• Experience with Freshservice or similar ITSM platforms.

What you'll get in return
In return, you will be rewarded with an enviable benefits package, flexible working and ongoing training and career progression.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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