1st Line Support Engineer

1st Line Support Engineer

Norwich

£24,000 - £27,000 DOE

Annual Bonus, Private Healthcare, Long Service Bonus, etc,

Are you an IT Technician/Engineer and feel like you’re being held back in your current role. This local MSP encourage their Engineers to get involved in all levels of tickets, whilst still be dedicated to their most comfortable level of ability.

With a "Teamwork" approach to getting through tickets, your day-to-day will be mixed from standard service desk problems to project planning and implementation. You will be supported in your growth through training and gaining the right qualifications.

Responsibilities:

• Acting as the initial point of contact for incoming calls to the service desk
• Monitoring ticketing system and triaging new tickets appropriately
• Troubleshooting issues both remotely and on site
• Escalating tickets as required to second line engineers
• Configuring new equipment as per project specifications
• Creating documentation for the knowledgebase
• Willingness to participate in an on-call support rota and occasional pre-planned out-of-hours project work

Technical Skills:

• Experience troubleshooting Windows desktop operating systems
• Experience troubleshooting Microsoft 365 apps including OneDrive/Teams
• Ability to diagnose basic networking issues
• Familiarity with Routers, Switches, Access Points and other networking hardware

This is a great chance to join a business/team that treats you like an adult and manage your own day. If you’re looking for a more welcoming culture, apply now!