1st Line Support Engineer

Lorien are working with a leading services organisation based in Bradford who are currently looking for a IT Support Engineer.

This role is an important hire as the business are looking for someone with the 1st line support experience, take ownership of this area to a fully fledged service provided to internal and external customers.

Responsibilities

• 1st line support
• Provision of new laptops for new starters and work with HR for induction
• Logging and processing support calls and requests meeting SLA's
• Provide full IT systems support
• Create and maintain key documentation
• Provide trend analysis of Service desk software and reporting

Experience

• M365 Admin
• O365
• IP Telephone systems
• Networks
• Mac OS and Windows Desktop
• Anti Virus and Drive encryption - ESET (Moving to MS Defender)
• ITIL

This role is based on a hybrid basis with 4 days a week in the office and 1 day working from home. Salary is paying up to £33,000 with additional benefits.

This client are unable to offer sponsorship and must reside locally to the office for on call/urgent escalation wor

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.