1st Line Support Engineer

1st Line Support Engineer - £25,000-£34,000

We're working with a growing IT services provider based in London who are looking to add a 1st Line Support Engineer to their service desk team.

This is an excellent opportunity for someone early in their IT career to join a fast-paced environment with clear progression into 2nd line support.

Responsibilities:

Providing 1st line support via phone, email, and ticketing system
Logging, managing, and resolving support tickets within agreed SLAs
Supporting users with Microsoft 365, Active Directory, and desktop issues
Escalating complex issues to 2nd/3rd line teams
Building strong relationships with end users

Tech environment:

Microsoft 365 / Office 365
Active Directory (user management, password resets)
Windows 10/11
Basic networking (VPNs, DNS, DHCP)

What we're looking for:

6-18 months' experience in IT support or helpdesk
Strong communication skills and customer focus
Passion for IT and willingness to learn

Package:

£25,000-£34,000
Hybrid working (2-3 days remote)
25 days holiday + bank holidays
Funded certifications (Microsoft, CompTIA)
Clear progression to 2nd Line role

If this role isn't quite right, but you're working in IT Support and open to new opportunities, feel free to apply or get in touch.

INDAV
Only candidates based in UK and eligible to work in UK are allowed