1st Line Support / IT Heldesk Analyst

Looking to take the next step in your IT career? Want to contribute to key IT transformation projects across a multi-site organisation?

We’re hiring an IT Helpdesk Technician / 1st Line Support Analyst to join a busy IT department at the Head Office in Solihull.

What’s in it for you?

• Clear IT development path: Build real-world experience in cyber security, infrastructure, business systems, and ITIL-aligned IT operations.
• Professional development: Opportunity for ongoing training and accreditations
• Business-wide impact: Play a crucial role in keeping mission-critical tech up and running for a growing national organisation.
• Supportive environment: Be part of a collaborative, knowledgeable, and friendly team.
• Stability and culture: Join a long-established, successful organisation with a strong people focus.

As Helpdesk Technician you would report into the Helpdesk Manager and be at the forefront of technical support for the organisation. You will supporting broad ranging IT issues covering hardware, software and network technologies. You would also gain great exposure to infrastructure, cyber security, and business-critical technology improvement projects.

Whether you’re providing 1st and 2nd line support to users across the UK based offices, helping roll out the latest hardware, or getting hands-on with cyber policies and patch management, your contribution will make a direct impact!

You’ll also can attend sites, manage third-party vendors, and support key project delivery - making this an ideal stepping stone for progression into infrastructure, projects, or cyber security roles as your skills and responsibilities grow.

What we’re looking for:

• Experience in an IT support role (1st or 2nd line)
• A CompTIA A+ (or equivalent) qualification
• Strong technical problem-solving and communication skills
• Willingness to travel occasionally to sites (UK driving licence and own vehicle required)
• Familiarity with ITIL principles (beneficial, not essential)

Big Red is working on the role exclusively and have interview slots available. To be considered please send through your CV ASAP!