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1st Line Support Technician

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Job Description - 1st Line Support Technician

Our client is a specialist law firm based in the City. They are seeking 1st Line Support Technician with a law firm/professional services background to join their established IT team.

You will be responsible for:

  • Providing support to uses for all computer hardware and software
  • Logging support calls and documenting their outcome
  • Ensuring that all calls are resolved within service level agreement timelines
  • Redirecting and escalating support requires to the appropriate member of the team
  • Assisting with the deployment of computers including new installations and the redeployment of existing equipment
  • Assisting with the compilation and maintenance of inventory hardware and software
  • Assisting with the management of user accounts
  • Maintaining back up files
  • Reviewing processes with the IT team
  • Undertaking project work

The ideal candidate will have previous law firm experience or have worked in a professional services environment.

Original job 1st Line Support Technician posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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