1st Line Support Technician

About Us

At Anglian we’re a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry.

The Role

We are seeking a 1st Line Support Technician to join our dynamic IT team. Our team is committed to providing top-tier support and innovative solutions to ensure our company's technology runs smoothly. As an onsite 1st Line Support Technician, you will spend the majority of your time providing technical assistance and support to our staff across the country. You will work closely with our IT professionals to resolve technical issues efficiently and effectively. This is a fantastic opportunity for someone with a passion for technology to expand their experience in front line IT Services.

Key Responsibilities

• Delivering exceptional customer service by promptly assisting with any queries or concerns, using phone or e-ticket, logging tickets via Heat software
• Log faults with 3rd party maintainers, following up and ensuring resolutions are completed within agreed SLA’s
• Provide up to date documentation, when producing or changing IT networking, hardware or software configurations
• Assist with conception, design and implementation of any new or enhanced IS Systems.
• Act as an escalation level for fault tickets not resolved by the First Line Support Team.
• Arrange distribution of any inventory items which need to be dispatched from the IS Department
• Deliver 'best customer service' to all company staff.
• As required, assist the build of IS Devices to an agreed standard, laptop, desktops and mobiles.

What We’re Looking For

• Excellent communication and interpersonal skills.
• Strong organisational abilities with a keen attention to detail.
• Experience within a similar customer focused role.
• An in-depth knowledge of Windows Operating Systems, Microsoft application software and Office 365 with the ability to diagnose and resolve software issues.
• Strong knowledge of Desktop and Laptop hardware and be able to troubleshoot problems.
• Basic knowledge of PowerShell scripting
• Basic knowledge of Thin Client technology.
• Knowledge of Android and other mobile operating systems.
• Knowledge of WAN, LAN and wireless.
• Strong knowledge of Desktop and Laptop hardware and be able to diagnose and resolve hardware issues

Why Join Us?

• Competitive salary
• Pension – with the option to potentially save on tax and National Insurance with our salary sacrifice scheme.
• 31 days holiday, increasing with service, plus an additional paid day for your birthday!
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including, heavily discounted gym memberships, employee assistance programme and free access to mental health first aiders
• Heavily discounted employee purchase scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team.
• Career development and continuous learning opportunities.
• Salary Sacrifice benefits – enjoy benefits such as pension, cycle to work and our additional annual leave purchase scheme whilst potentially reducing your tax and National Insurance contributions!

Take the next step in your career by applying today!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.