1St Line Support Technician

We currently have a vacancy in our IT Infrastructure department for a 1^st Line Support Technician. The role involves supporting end users of the business via phone, email or face-to-face, whenever they have issues or requests with their IT services. This involves identifying the appropriate solution to resolve the request or issue in the first instance and escalating to 2^nd or 3^rd line technicians when necessary. The role demands a person who is organised, loves to communicate, enjoys problems solving, and has a service first attitude.

To be considered for this role you will possess the following;

• Experience of Microsoft Windows 7, 8 & 10 and Microsoft Server 2012
• Experience of Microsoft Exchange 2007 mailbox administration
• Experience of Microsoft Active Directory user administration
• Experience of PC and Laptop configuration, support and troubleshooting
• Experience of Microsoft Office 2007, 2013 & Office 365
• Confident written and verbal communication skills
• Good problem solving skills
• A positive approach to learning

 To be considered for this role you will possess the following;

• Experience of Microsoft Windows 7, 8 & 10 and Microsoft Server 2012
• Experience of Microsoft Exchange 2007 mailbox administration
• Experience of Microsoft Active Directory user administration
• Experience of PC and Laptop configuration, support and troubleshooting
• Experience of Microsoft Office 2007, 2013 & Office 365
• Confident written and verbal communication skills
• Good problem solving skills
• A positive approach to learning

 Whilst not a requirement it would be advantageous if you also possess;

• Experience of working in a regulated business
• An understanding of ITIL Service Management approaches
• Any Microsoft, Cisco or ITIL certifications
• Experience of configuring and administering phone systems for end users

• Special discounts across a wide range of goods and services through the Verastar Rewards Scheme
• Automatic enrolment into the company pension scheme after three months
• Good performance is rewarded with a salary bonus up to 10%
• 28 days holiday plus up to five extra days for good attendance
• Regular pay reviews twice a year
• Excellent career development opportunities
• Funding for external training courses through the training support scheme