1st Line Technical Support

1st Line Technical Support – Cloud-Connected Electronic Systems | Office-Based – Luton
Support | Electronics | Cloud-Based Medical & Optical Technology
Salary: Up to £35,000 + Monthly Bonus
Location: Luton (Office-Based)
Hours: Monday to Friday, 08:30 – 17:00

Are you from an IT &/OR electronics background with experience supporting cloud-based or connected systems, especially in sectors like medical devices, imaging equipment, or optical technologies? This could be the ideal next step for you.

Join a global leader in electronic and cloud-integrated solutions, with over 60 years of innovation and a presence in more than 80 countries. From Home Automation and CCTV to Access Control and beyond, our client is driving the future of smart, secure technology.

They’re looking for a 1st Line Technical Support Specialist at their Luton HQ, ideally someone with hands-on experience in electronic systems that integrate with cloud platforms.

The Role: You'll provide first-line technical support to Commissioning Engineers, and installers using a variety of connected devices and systems. This is a customer-facing, office-based role that requires strong technical understanding and a passion for troubleshooting.

Ideal Background: This position would particularly suit an electronics technician or engineer with experience supporting cloud-connected systems, such as those found in medical imaging, diagnostic equipment, optical devices, or similar technology sectors.

Key Requirements:

• Previous experience in a 1st Line Support, Helpdesk, or technical customer service role
• Exposure to cloud-based systems and networked devices
• Background in electronics, (&/or) IT, or connected technologies (e.g. medical or optical systems)
• Excellent problem-solving and communication skills
• Comfortable using email, helpdesk software, and remote support tools

Key Responsibilities:

• Respond to technical queries via phone, email, and remote tools
• Troubleshoot and resolve software, hardware, and connectivity issues
• Maintain accurate support ticket logs in line with SLAs
• Escalate complex issues to 2nd Line Support when needed
• Stay up to date with product and system developments.

What’s on Offer:

• Salary up to £35,000 + Monthly Bonus Scheme
• Annual Leave with progressive entitlement
• Christmas shutdown
• Hybrid working available after 1 year
• Life Assurance
• Daily fresh fruit & treat days
• 24/7 Employee Assistance Programme
• Health & Well-being Portal
• Company Social Events & Charity Days
• Modern, supportive working environment
• Training and development opportunities

If you're ready to take the next step in your technical support career, in a company that truly values growth, innovation, and its people – we’d love to hear from you.

Apply now or contact Jaimie:

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.