1st/2nd Line IT Engineer

Role: 1st/2nd Line IT Engineer
Location: Warrington & Bradford
Salary: £26,000 DOE

We are looking for an enthusiastic 1st/2nd Line IT Engineer to join a hardware manufacturing company, based in Warrington.

Founded by gamers and developers, they specialise in manufacturing high performance PCs and gaming tech. The successful candidate will be responsible for providing technical support to internal users and being hands on with hardware builds including custom, gaming, desktop and water cooled PCs.

The role requires you to have a driving licence and own vehicle as support to their Warrington and Bradford offices are required on a weekly basis.

Benefits:
25 days holidays, plus bank holidays
On site free parking and free EV charging
Professional development opportunities
Paid Certifications: Microsoft Partners
Free breakfasts, regular free lunches, socials, etc

Key Responsibilities:
Be the first point of contact for staff with technical issues
Be willing to help out and contribute to the build of hardware
Respond to queries via phone, email and other channels
Diagnose technical issues and provide solutions
Work fast and efficiently to support the fast moving distribution of PCs to customers
Provide customer service and liaise with other departments

Skills and Requirements:
Have a genuine interest in what they do (gamers, developers, like building PCs?)
Willing to travel to Warrington and Bradford office on a weekly basis
Able to support users at a 1st/2nd line base
Good knowledge of computer hardware and software
Experience with Windows and/or Mac operating systems
Laptop, PC, printer support/troubleshooting
Excellent customer service and communication skills
Strong written and verbal communication skills
Office 365, Intune, Active Directory, Servers, Security
Driving Licence and own vehicle

If you are interested in this role and have the required skill set, please apply for immediate consideration and interview.

Keywords:

IT Helpdesk, Technical Support, 1st/2nd line, Customer Support, User support, Problem Solving, IT Technician, IT Engineer