1st/2nd Line IT Support Administrator - Poole - Up to £32,000

1st/2nd Line IT Support Administrator - Poole - Up to £32,000
Our client is seeking a skilled and proactive 1st/2nd Line IT Support Administrator to provide day-to-day technical support across systems, networks, and business applications. The ideal candidate will have hands-on experience with technologies such as Windows Server, Azure, Intune, and VMWare, and be confident handling support tickets, system setups, and troubleshooting issues. Strong communication, organisation, and problem-solving skills are essential, along with the ability to work under pressure and adapt to changing priorities.

What You'll Be Doing:

• Providing 1st and 2nd line technical support to end users
• Managing and updating tickets via the Incident Management System
• Installing and configuring hardware and software
• Setting up user accounts and workstations
• Monitoring system performance and troubleshooting issues
• Maintaining IT security, backups, and firewalls
• Supporting network servers and technology tools
• Creating and updating technical documentation and IT policies
• Assisting with system upgrades and new technology rollouts
• Liaising with third-party support when required
• Collecting and reporting on team performance KPIs
• Supporting wider IT team during high workload or staff absence

You'll Bring:

• Solid experience in 1st and 2nd line IT support roles
• Strong knowledge of Windows Server, Azure, Intune, and VMWare
• Confident troubleshooting hardware, software, and network issues
• Understanding of IT security best practices, including backups and firewalls
• Ability to manage support tickets efficiently and prioritise workload
• Excellent communication and problem-solving skills
• A proactive attitude and willingness to take initiative
• Good organisational skills and attention to detail
• Flexibility to adapt in a fast-paced environment and support across different sites
• Team player mindset with the ability to work independently when needed

Hours & Benefits:

• Generous holiday allowance
• Car parking
• Development incentives
• Company pension
• Real career growth opportunities

If you're a motivated 1st/2nd Line IT Support Administrator ready for your next challenge in a high energy, rewarding environment - we want to hear from you!

Call: (Option 1 - Office & Commercial Team)
Email:

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency