1st/2nd Line Support

1st / 2nd Line Support Engineer
3 month-contract, Inside IR35
£125 to £150 per day, depending on experience
Central Cardiff

Are you an experienced 1st / 2nd Line Support Engineer looking for a contract role where you can get hands-on with hardware, desktop deployments and day-to-day IT support in a fast-paced environment?

This is a varied support role focused on providing 1st and 2nd line IT assistance across a busy contract services environment. You will be responding to tickets, resolving common user issues and getting involved in practical, hands-on IT work.

You will support end users with password resets, Outlook issues and general desktop support, while also assisting with auditing, deploying and configuring desktops. The role requires someone comfortable working with physical hardware, including laptops, printers and basic server-related tasks.

This is an on-site position based in Central Cardiff, offering consistent working hours and the opportunity to broaden your technical experience within an established IT services provider.

The Role:
*1st and 2nd line support handling tickets and user requests
*Password resets, Outlook fixes and general desktop support
*Auditing and deploying desktops and laptops
*Hands-on hardware support including printers and peripherals
*Supporting wider IT infrastructure as required

The Person:
*Previous experience in a 1st / 2nd Line Support role
*Strong hardware knowledge including laptop setup and printer fixes
*Comfortable working in a ticket-based support environment
*Reliable, practical and able to work onsite full time
*Good communication skills and a customer-focused approach

Reference Number: BBBH(phone number removed)

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates
Only candidates based in UK and eligible to work in UK are allowed