2nd Line Engineer

Amour Recruitment are pleased to be recruiting for a 2nd Line Support Engineer on behalf of our wonderful client based in Waterlooville.

In this exciting position, you'll support your local clientele by offering them tailored IT support solutions, working both reactively to live tickets and proactively to future

Responsibilities:

• Handle escalated issues from first-line support that require a deeper level of technical expertise.
• Perform advanced troubleshooting of hardware, software, network, and system-related issues.
• Perform root cause analysis on recurring or complex issues to prevent future occurrences.
• Ensure that all incidents and requests are handled in accordance with established SLAs.
• Follow compliance, security, and quality assurance guidelines during troubleshooting and system changes.

Requirements:

• An understanding of ITIL and Cyber Essentials frameworks.

• Proficiency in the support and management of Microsoft 365 products, including but not limited to Exchange, SharePoint, OneDrive, and Intune.

• Solid understanding of network infrastructure, including DNS, Wi-Fi, VLANs, and VPNs, with an ability to troubleshoot connectivity issues.

• Experience with VOIP technologies, particularly Microsoft Teams telephony, and its integration within the MSP environment.

Hours: Monday to Friday 8:30 - 17:30 (Mon, Wed, Fri - Office based | Tue, Thu - WFH)

Salary: £27,000 (can be flexible for the right candidate

If you're an experienced IT Support Engineer, we would love to hear from you! Please click to apply and the Amour team will be in touch!