2nd Line Engineer

Job Title: 2nd Line IT Support Engineer
Location: Huddersfield
Salary:£28,000 - £35,000

Join a fast-paced, customer-focused IT Managed Services Provider (MSP) that delivers industry-leading IT support and technical solutions to a broad range of clients. We're seeking a skilled 2nd Line Engineer to strengthen our Service Delivery team and help our clients achieve seamless IT performance.

About the Role:
As a 2nd Line Engineer, you will play a key role in resolving escalated technical issues, assisting in project delivery, and maintaining client infrastructure across both on-premise and cloud environments. You'll collaborate with 1st and 3rd line engineers, attend on-site visits, and work closely with clients to deliver prompt and efficient support.

Key Responsibilities:

• Troubleshoot and resolve escalated support issues (remote and on-site)
• Monitor client infrastructure using RMM tools and respond proactively
• Deliver project work to time and budget, following best practices
• Configure, install, and document IT hardware (e.g., servers, firewalls, laptops)
• Maintain and update system documentation and change logs
• Escalate complex issues to 3rd line support when necessary
• Support technologies including Windows Server, Microsoft 365, Azure, VMware/Hyper-V, ESET, SonicWall, and Meraki
• Identify sales opportunities and liaise with account managers

Skills and Experience

Essential:

• Minimum 2 years' experience in a fast-paced MSP or IT support environment
• Strong knowledge of Microsoft technologies (Server 2019+, 365, Azure)
• Experience with virtualization, networking, and security tools
• Excellent communication and problem-solving skills
• Ability to manage workload independently and meet tight deadlines

Desirable:

• Microsoft 365 Certified: Administrator Expert (MS-102)
• Azure Administrator (AZ-104) or Network Engineer (AZ-700)
• Certifications in Acronis, ESET, Mimecast, VMware, Cisco (CCNA)
• Experience with tools such as HaloPSA, N-Central, Intune, Power BI

What You'll Need:

• Strong customer service mindset
• A passion for learning and continuous improvement
• A proactive, detail-oriented approach
• UK driving licence and access to a vehicle (essential for site visits)

If you're ready to take the next step in your IT career and want to be part of a driven, supportive, and forward-thinking team, we'd love to hear from you. Apply today

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.