2nd Line Engineer

KEY RESPONSIBILITIES:

• Troubleshoot client support incidents, liaising with our clients over the phone, email, web-ex or on client site.

• Helping customers solve technical issues with their computers (hardware and software)

• Liaising directly with end users to resolve any problems, as directed by the Support Team Leader

• Logging technical support requests over the telephone or by email

• Using remote control tools and technologies to assist end users as required

• Documenting systems and procedures as implemented for and on behalf of our customers

REQUIRED EXPERIENCE: 

At least two years of experience supporting:

• VMware vSphere, Microsoft Hyper-V

• Microsoft OS (2008/2012/2016/W7/W8/W10) including associated hardware

• Microsoft Exchange and Office 365

• Citrix XenApp, XenDesktop, NetScaler, XenMobile

• Network solutions including local area networks, wide area networks and associated hardware and technologies such as firewalls, routers, Wi-Fi solutions and network switches and cabling.

• Network storage solutions

• Knowledge of Azure 

KEY TECHNOLOGIES:

• Windows Server / Desktop including:

1. Exchange and Office 365
2. Active Directory, Group Policy and networking (DHCP, DNS)

• Citrix XenApp / XenDesktop experience is highly desirable

If you are interested, please APPLY and one of our consultants will be in touch!!

2ND LINE | IT SUPPORT | SECOND LINE ENGINEER | SECOND LINE SUPPORT | MICROSOFT | AZURE | OFFICE 365 | EXCHANGE | ACTIVE DIRECTORY | WINDOWS 7-10 | WINDOWS SERVER 2008-2016