2nd Line Field Engineer

Job Title: Field IT Support Engineer - MSP
Location: Bromsgrove
Salary: Up to £35,000 (DOE)

Are you an experienced Field IT Support Engineer looking for your next challenge? Do you enjoy working directly with clients, troubleshooting IT issues, and providing first-class technical support?

If you're looking to build your career with a forward-thinking Managed Service Provider (MSP), this could be the role for you.

We are seeking a skilled IT Support Engineer to join our growing team in Bromsgrove. This is a field-based IT support position where you will visit a variety of customer sites to provide hands-on technical support. The role combines 2nd line support, desktop support, and network troubleshooting.

Key Responsibilities

• Provide on-site and remote IT support (2nd line) for a wide range of clients
• Diagnose, troubleshoot, and resolve hardware, software, and network issues
• Install, configure, and support desktops, laptops, printers, and peripherals
• Support and maintain network infrastructure (routers, switches, firewalls, Wi-Fi)
• Assist with Microsoft 365, Azure and cloud solutions

Skills and Experience Required

• Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role
• Experience within a Managed Service Provider (MSP) environment is highly desirable
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking
• Experience with cloud services (Microsoft 365 / Azure)

Benefits

• Competitive salary up to £35,000 (depending on experience)
• Paid for certificates and training
• Regular pay reviews
• Excellent working environment
• Opportunity to work directly with clients and further develop technical skills

If you are looking for a new and exciting challenge that will further your career in tech, look no further!

Apply now with an up-to-date CV to be considered