2nd Line It engineer

?? Location: Essex | Hybrid / On-Site
?? Salary: £35,000 - £38,000 per annum

Are you a proactive and experienced 2nd Line IT Engineer looking to step up in a fast-paced, purpose-driven environment? We’re seeking a hands-on IT professional with a strong background in end-user support, device management, and cloud infrastructure—particularly Google Workspace and Jamf Pro—to play a vital role in the day-to-day support and development of IT services across a growing educational organisation.

You’ll work as part of a dedicated IT team, helping to support users across multiple sites, while contributing to continuous improvement, digital safeguarding, and strategic IT projects.

• Provide 2nd line support for users across hardware, software, and network issues

• Take ownership of escalated tickets and complex support cases, ensuring timely resolution

• Manage and maintain systems including Google Workspace, Jamf Pro, Microsoft Intune, and Azure AD

• Support and configure mobile device management (MDM) solutions for MacOS/iOS and Windows devices

• Assist in delivering IT projects and digital transformation initiatives

• Monitor and maintain security protocols, safeguarding user data and ensuring compliance

• Work closely with teaching, support, and leadership staff to ensure IT meets user needs

• Liaise with 3rd party vendors and escalate issues where appropriate

• Document processes and contribute to knowledge-sharing within the IT team

• Proven experience in a 2nd line IT support or infrastructure role

• Hands-on experience with Google Workspace (admin side) and Jamf Pro

• Good knowledge of Intune, Azure AD, and endpoint security

• Strong troubleshooting and technical support skills across macOS, Windows, and ChromeOS

• Familiarity with network management, including switching, Wi-Fi, and basic firewall principles

• Excellent communication and user-facing skills

• Experience supporting users in educational or multi-site environments

• Ability to work independently, manage workload, and prioritise effectively

• Understanding of safeguarding and data protection responsibilities

• Experience working with Arbor MIS or other school systems

• IT certifications (e.g. CompTIA, Google Certified, Microsoft)

• Familiarity with project/change management methodologies

• Previous work in a special educational needs (SEN) environment

• Experience assisting with procurement, asset management, or vendor relationships

• UK driving licence and willingness to travel locally or support out-of-hours on occasion