2nd Line IT Engineer - Onsite

2nd Line IT Engineer

We're looking for an engineer with a good level of previous experience to support our helpdesk and project teams.

ABOUT THE ROLE

As a 2nd Line IT Engineer, you will:

• Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
• Perform duties that include ticket support on Service Desk, and hardware maintenance.
• Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting.
• Have a diligent approach that achieves a long term and cost-effective result for our clients.
• Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
• Demonstrate a professional, respectful, and proactive approach to customer service.
• Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
• Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
• Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.

CORE SKILLS

• Windows Server 2008-2022
• Windows Desktop 7-11
• Hosted Desktop and Terminal server farm setups
• Office 365 tenant setup and administration
• VMWare/Hyper-V administration
• Strong networking capabilities (DNS, routing, switching etc)
• VoIP knowledge, preferably 3CX

DESIRABLE SKILLS AND EXPERIENCE

• Exposure to Cisco/Draytek firewalls and routers
• Apple products and support
• Group Policy administration
• Azure AD, Intune and Defender knowledge
• Exposure to Ubiquiti / Cisco Wireless
• Previous MSP experience
• Recognised accreditations (CompTIA, Apple, Microsoft)

PERSON SPECIFICATION

The successful candidate will demonstrate:

• A logical, methodical approach to the task at hand
• A willingness to learn and teach
• Excellent documentation and communication skills
• High standards of customer service
• A personable nature
• A keen level of attention to detail
• A history of being a proven self-starter

***Please note: This role is based in Kent. Applicants must hold a full valid driving licence and be able to commute to the Kent office daily.