2nd Line IT Field Support

Role: Field IT Support Engineer (MSP Environment)
Location: Bromsgrove
Salary: £33,000

Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when technology needs a fix? If so, we'd love to meet you.

The Role:

As a Field IT Support Engineer, you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same.

You'll be diagnosing issues, installing and configuring hardware/software, and ensuring our clients' systems run smoothly. From desktop support to network troubleshooting, you'll be their trusted tech partner.

Key Responsibilities:

• Provide on-site and remote 1st to 2nd line support to a variety of clients
• Diagnose, resolve, or escalate hardware and software issues
• Install and configure desktops, laptops, printers, and other peripherals
• Support network infrastructure: routers, switches, firewalls, and Wi-Fi
• Maintain documentation for client environments and service activities
• Collaborate with internal service desk and project teams
• Deliver outstanding customer service and communicate effectively

What You'll Need:

• 2+ years in a technical support role (MSP experience a strong advantage)
• Solid knowledge of Windows 10/11, Office 365, Active Directory, and basic networking
• Experience supporting cloud platforms (e.g., Microsoft 365, Azure, etc.)
• Strong troubleshooting skills and a calm, methodical approach
• Full UK driving license and willingness to travel to client sites

Ready to Apply?
Send your CV and a short note to [email address], or apply via our website: [Insert Link]

Join us in delivering first-class IT solutions and making tech work for people.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.