2nd Line IT Support

Role: 2nd Line Support Engineer
Location: Derby
Salary: £30,000

Are you a tech-savvy problem solver with a passion for helping businesses thrive? Join our clients Managed Service Provider (MSP) as an IT Support Engineer and be part of a dynamic team that delivers top-tier IT solutions to a diverse range of clients.

What You'll Do:

• Provide remote and onsite IT support to clients
• Troubleshoot and resolve hardware, software, and network issues
• Manage and maintain IT infrastructure, including servers and cloud services
• Deploy and configure new hardware and software solutions
• Assist with cybersecurity measures and best practices
• Work with senior engineers on complex technical projects
• Deliver excellent customer service and ensure timely resolution of issues

What We're Looking For:

• Proven experience in IT support or helpdesk roles (preferably in an MSP environment)
• Strong knowledge of Windows, macOS, and common business applications
• Familiarity with Microsoft 365, Active Directory, networking, and cloud technologies
• Excellent troubleshooting skills and a proactive mindset
• Ability to multitask and prioritize in a fast-paced environment
• Great communication and customer service skills
• Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus

What We Offer:
Competitive salary and benefits package
Career growth opportunities and certifications
Hands-on experience with cutting-edge IT solutions
A supportive and collaborative team environment

Ready to take your IT career to the next level? Apply now!

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.