2nd Line IT Support

1st/2nd Line Support
Poole - 5 Days onsite
£28,000 - £32,000 + Monthly Bonus + Holiday + Pension

This is an excellent opportunity for a 2nd Line Support Engineer to join a growing company in a highly varied role.

This company is a leading provider of essential products for businesses across various sectors. They specialise in delivering a comprehensive range of high-quality janitorial, catering, and packaging supplies, helping organisations maintain efficiency and hygiene in their operations.

In this role you will be responsible for resolving end-user problems and managing all incident tickets. You'll also handle the installation and configuration of software and hardware, alongside managing network servers and setting up accounts. Other key responsibilities also include monitoring performance, troubleshooting outages, and ensuring system security through access controls and backups. Lastly, you should have prior experience in system upgrades, maintaining all technical documentation and liaising with third-party support when needed.

The ideal candidate will have previous experience in Windows Server environments (2019/2022) and Windows 11, coupled with expertise in Azure cloud services, such as Azure Hybrid AD and Intune/Autopilot. Equally, you should be proficient in supporting Microsoft Teams, including its phone system capabilities, and managing Cisco Firewalls. Essential skills also include server patching, VMWare, robust backup and disaster recovery planning, particularly with Datto for virtual machine restoration.

This is a fantastic opportunity for a 2nd Line Support engineer looking for a varied role to join a market leader within its industry.

The Role:

• Resolve user issues and manage all incident tickets.
• Install, configure, and manage software, hardware, and network servers.
• Monitor, troubleshoot, and secure systems and data.
• Upgrade systems, maintain documentation, and liaise with third parties.
• 5 days onsite.

The Person:

• Proficient in Windows Server (2019/2022) and Windows 11.
• Expertise in Azure services (Hybrid AD, Intune/Autopilot) and Microsoft Teams support.
• Skilled in Cisco Firewalls and server patching.
• Experienced in VMWare and Datto backup/DR.
• Proven track record in a similar position: 2nd/Second Line Support, IT Support, IT Technican.

Reference Number: BBBH257614

To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment

This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency

Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.