2nd Line - IT Support Engineer - Crawley

2nd Line - IT Support Engineer

**Based in Crawley

We're on the lookout for a 2nd Line Support Engineer to join a fast-paced, internal IT department. You'll be the go-to person for technical issues, working across a variety of environments to keep systems running smoothly and clients happy.

Key Responsibilities:

• Handle escalations and 2nd line support tickets through the service desk

• Excellent knowledge of desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.

• Troubleshoot and resolve issues across Windows, Office 365, Azure, networks, and cloud platforms

• Knowledge of networking concepts such as TCP/IP, DHCP, DNS, and VPN

• Maintain detailed documentation and ensure SLA targets are met

• Deliver excellent service with a proactive and consultative approach

Requirements:
Previous Internal IT or MSP experience is required, with strong problem-solving skills and the ability to thrive in a high-energy environment.

Salary in the region £30K depending on experience

2nd Line Engineer (MSP) - Hybrid

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