2nd Line IT Support Engineer MSP

2nd Line Support Engineer

West Bromwich (3 days a week in the office) - commutable from Birmingham, Dudley, Wolverhampton, Walsall, Oldbury, or any surrounding areas

Up to £35,000 per annum

A growing MSP in West Bromwich are looking for a 2nd Line Support Engineer to join the team. This business support other businesses with building cloud-based and on-premise applications for various industries. They have been going for more than 20 years.

Key Responsibilities:

• Provide 2nd line support for IT infrastructure issues, including troubleshooting and resolving hardware, software, and network problems.
• Implement and manage system upgrades, patches, and configurations.
• Document technical procedures, configurations, and solutions for future reference.
• Collaborate with cross-functional teams to ensure IT infrastructure aligns with business goals and objectives.
• Provide excellent customer service and support to internal stakeholders.

Key Requirements:

• Proven experience in an IT infrastructure role, with a focus on 2nd line support.
• Strong understanding of Active Directory and it's components.
• Experience with WIndows Server (2016 or later)
• Experience with Exchange Server
• Strong understanding of vSphere systems.
• Understanding with how VPN's work, both client VPN's and site-to-site VPN's.
• Familiarity with virtualization technologies such as VMware or Hyper-V.
• Understanding of cloud platforms (e.g., AWS, Azure) is a plus.
• Excellent problem-solving skills.
• Strong communication and interpersonal skills.

How to Apply:

If you are a motivated 2nd Line Support Engineer looking to make an impact in a dynamic and forward-thinking company, we want to hear from you!

Please click "APPLY" now to be considered!

2nd Line Support Engineer

West Bromwich - commutable from Birmingham, Dudley, Wolverhampton, Walsall, Oldbury, or Stafford

Up to £35,000 per annum