2nd Line IT Support Technician - 6 month FTC

Job Description

My established and professional services client are looking for an IT Support Technician to join their busy IT Team on a six-month fixed term contract basis.

This is an urgent requirement and the role is to start ASAP.

Providing full desk-side and remote IT support to a busy office located in Crawley and to also attend other local offices occasionally when required – a car driver is essential please.
The role will be office based with the opportunity to work from home one day a week.
There are numerous future projects coming up and lots of scope to use your existing technical skills along with learning an array of new ones.

You will have a minimum of two years’ experience supporting Windows 10 devices and laptops in a Desktop role, have basic networking skills and experience of coordinating internal and external resources to achieve satisfactory service levels.

The role would ideally suit someone at a 2nd Line level and outstanding communication skills are essential.

Skills and experience required:
Minimum two years’ experience in a Desk-side IT Support position at 1st/2nd line Level
Experience of MS Office 365 and Active Directory
Experience of troubleshooting and supporting Zoom
Experience of supporting Windows 10 devices and laptops
Basic networking skills
Fantastic communicator with great interpersonal skills and strong written communication
Experience and technical knowledge of the following is desirable: Citrix, Skills in Word styles, macros and templates, Smartphones, any legal IT experience would be advantageous
An organised and methodical approach to problem solving
Awareness and to understand the importance of IT and information security policies and best practice