2nd Line Service Desk Engineer - HYBRID

Title: 2nd Line Service Desk Engineer - Service Desk - Hybrid

***MUST HAVE MSP EXPERIENCE (MANAGED SERVICES PROVIDER)*** ____________________________________________________________________________________

Technical Service Desk Engineer

Join a successful and progressive Managed Service Provider (MSP) offering Cloud technology, hosted services, on-site/remote support, and IT consultancy. This is a great opportunity to develop your IT career in a dynamic, customer-focused environment in a Company that values it's team members.

Role Overview:

• Provide 1st & 2nd Line Support, resolving IT issues to the Company's clients
• Troubleshoot and support systems including Office 365, Active Directory, Group policy, Azure, and networking.
• Deliver excellent customer service and ensure SLA compliance.
• Visit customer sites for proactive and reactive support when required
• Collaborate with the IT team to maintain a positive and professional environment.

Key Skills & Experience:

• Minimum of 4 years' in Cloud, Windows and network infrastructure support environments.
• Proficient with Office 365 tools (Teams, SharePoint, OneDrive, Outlook) and Active Directory.
• Networking knowledge (firewalls, Wi-Fi, switches, DNS/DHCP, etc) and troubleshooting.
• Experience with backups (e.g., Veeam, Symantec) and antivirus solutions.
• Strong customer service, communication, and problem-solving skills.
• Experience working in a fast paced MSP environment

Desirable:

- An understanding of basic MAC OS and experience in setup and support issues

• Our client offers excellent personal bonus schemes, private health, hybrid working, career progression and will financially support certifications (relevant to the business) in addition to a team working environment.

If you’re passionate about IT, proactive, and customer-oriented, send your CV for an immediate interview.