2nd Line Support

Position: 2nd Line Support Engineer
Location: Leeds, On-site (UK-based)
Salary: £26,000 - £32,000

A fantastic opportunity has become available for an experienced and motivated 2nd Line IT Service Desk Technician to join a fast-growing and award-winning provider of IT and communications services. This is a full-time, on-site role offering excellent progression prospects and a range of employee benefits.

This position would suit someone who enjoys problem-solving, delivering excellent customer service, and working as part of a close-knit technical support team. The environment is dynamic, fast-paced, and ideal for individuals who thrive when challenged and want to continuously develop their skills.

Key Responsibilities:

• Provide second-line support via phone, email, and remote tools
• Take ownership of support tickets, ensuring timely resolution and customer satisfaction
• Troubleshoot hardware, software, and network issues
• Escalate complex issues when necessary and follow through to resolution
• Collaborate with 1st Line Technicians and assist in their technical development
• Assist in system changes, software installations, and user account management
• Monitor systems proactively to prevent potential issues
• Maintain accurate documentation and contribute to the internal knowledge base
• Support project work including migrations and infrastructure upgrades

Required Skills & Experience:

• Proven experience in a 2nd Line IT support role
• Strong knowledge of Windows 10/11, Windows Server, Active Directory
• Proficiency in Office 365, Azure AD, Intune, SharePoint, OneDrive
• Understanding of networking principles - VLANs, VPNs, DNS, DHCP, TCP/IP
• Familiarity with RDP, Hyper-V, endpoint protection, and backup solutions
• Excellent troubleshooting and communication skills
• Relevant Microsoft certifications (MS-900, AZ-900, SC-900) are advantageous

What's on Offer:

• Basic salary of £27,000 - £32,000 (depending on experience)
• Performance-based bonuses and commission opportunities
• Company pension scheme
• Free on-site parking
• Gym membership
• Cycle-to-work scheme
• Employee discount programme
• Health & wellbeing support
• Regular team events
• Monday to Friday schedule - no weekend shifts

This is an ideal role for someone who is passionate about IT, eager to grow professionally, and wants to work in an energetic and supportive team environment.

Apply now to be considered or get in touch to learn more about this role and the wider team culture.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.