2nd Line Support

BRAND NEW 2ND LINE SUPPORT OPPORTUNITY IN SHEFFIELD - HYBRID WORKING

• Salary up to £35,000 p/a plius benefits
• Opportunity to work with leading technologies within a growing MSP
• Hybrid working - 2 days in the Sheffield office, 3 days from home Late shift working Monday to Friday

ABOUT THE CLIENT:

Our client is a well-established Managed Service Provider based in Sheffield, supporting a wide range of clients across different sectors. With a strong reputation for technical excellence and customer satisfaction, they're now looking for a 2nd Line Support Engineer to strengthen their growing support function.

A GLIMPSE AT THE BENEFITS / CULTURE:

• Comprehensive benefits package
• Hybrid working model, Supportive and inclusive team environment
• Ongoing training and development opportunities
• Clear progression pathways within the business

2ND LINE SUPPORT ENGINEER ROLE:

As a 2nd Line Support Engineer, you'll play a key role in delivering high-quality technical support, resolving escalated issues, and ensuring service levels are consistently met. You'll work closely with the wider Service Desk team, contribute to service improvement initiatives, and support junior colleagues when required. The role requires someone comfortable working late shifts from Monday to Friday, providing essential cover for key client operations.

KEY SKILLS / EXPERIENCE:

• Strong experience in a 2nd Line or similar support role Proficiency in Windows Server, Active Directory, and Office 365
• Background working on a Service Desk with responsibility for SLA and KPI adherence Previous leadership, mentoring, or escalation handling experience
• Ability to troubleshoot a broad range of IT issues independently
• Strong communication and stakeholder management skills
• Comfortable with a hybrid working arrangement and committed to working late shifts

TO BE CONSIDERED:

Please either apply by clicking online or emailing . For further information please contact via / . By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.

KEY SKILLS:

2nd Line Support / Windows Server / Active Directory / Office 365 / Service Desk / SLA / KPI / Leadership / MSP / Hybrid Working