Number of Applicants
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Provide second-line support in regulated areas (e.g., labs, packaging, production systems)
Troubleshoot and resolve hardware, software, and infrastructure issues
Capture and document detailed incident information
Collaborate with senior technical teams and external vendors
Support installation/configuration of validated and non-validated systems
Assist in patching, updates, and system maintenance
Ensure adherence to validation standards such as CSV, GxP, and 21 CFR Part 11
Maintain accurate support records via the helpdesk system
Provide onboarding and training to end users
Identify and propose improvements in IT services and system performance
Recognised IT certifications (e.g., CompTIA A+/Network+/Security+, Microsoft MCSA/MD-100/MD-101, or Cisco CCNA) or equivalent experience
Proficiency with Windows 10, Windows Server, and Active Directory
Understanding of ITIL-based service delivery and change management
Strong customer service across various communication channels
Excellent communication, problem-solving, and teamwork skills
Ability to manage priorities and deliver technical support in regulated environments
Background in pharmaceutical, biotech, or laboratory settings
Experience with Laboratory Information Management Systems (LIMS), SCADA/HMI, or PLC-based systems
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