2nd Line Support Engineer

Are you a hands-on IT professional with a passion for troubleshooting and delivering high-quality end-user support? I am currently looking for a 2nd Line IT Support Engineer to join a leading organisation in the professional services sector, based in their modern offices in South Manchester.

About the Role

As a 2nd Line Support Engineer, you'll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business. You'll handle and work on a variety of end-user and infrastructure-related tasks, and contribute to maintaining a smooth and secure IT environment.

Key Responsibilities

• Provide 2nd line support across the organisation (hardware and software).
• Troubleshoot and resolve issues related to:
• Windows OS & Office 365
• Active Directory & Group Policy
• Endpoint patching and compliance
• Apple mobile device support
• Laptop and desktop break/fix and setup

• Assist in general end-user IT support, both face-to-face and remotely.
• Collaborate with the wider IT team to escalate infrastructure or network-related issues.
• Support asset and hardware procurement and ensure appropriate stock levels.
• Maintain accurate documentation and follow ITIL-aligned service desk processes.
  

  Key Skills & Experience

  • Solid experience in a 2nd line or advanced service desk role.
  • Strong knowledge of Windows 10/11, Office 365, Active Directory, and Group Policy.
  • Experience with endpoint patching tools and hardware support.
  • Familiarity with mobile device support, particularly Apple/iOS.
  • Confidence in supporting end users in a busy, professional environment.
  • Proactive attitude with the ability to prioritise tasks and work independently or as part of a team

If you are a motivated 2nd Line Support Engineer, looking to take the next step in your career, we would love to hear from you.

Please get in touch for further information on this exciting opportunity.