2nd Line Support Engineer

2nd Line Support Engineer | Permanent
£30,000–£35,000 | Coleshill (West Midlands) | Hybrid

This is a full-time, permanent role with a growing IT Managed Service Provider that’s expanding its technical support team following continued growth and investment. You’ll join a collaborative team of 12 engineers, providing support to a wide range of customers both remotely and on-site (mileage and expenses covered).

This role offers exposure to a broad technical stack and is ideal for someone with MSP experience looking to develop their skills further.

Key Responsibilities

• Manage and update the ticketing system, ensuring all issues are logged accurately with timely progress updates

• Respond to service desk calls and tickets, prioritising 2nd line issues and providing effective technical support

• Take ownership of escalations from 1st line technicians, resolving more complex technical problems efficiently

• Provide on-site support to customers when required (mileage and expenses paid)

Key Requirements

• Previous experience in an MSP or similar fast-paced support environment

• Strong knowledge of Windows 10/11, Office 365, Azure AD and Intune

• Proficient in Active Directory administration and troubleshooting

• Good understanding of virtualisation technologies (VMware, Hyper-V)

• Familiarity with PBX systems, firewalls, routers and switches

• Experience with backup solutions and data recovery practices

• Excellent communication skills and confidence in supporting a variety of end users

2nd Line Support Engineer | Permanent
£30,000–£35,000 | Coleshill (West Midlands) | Hybrid

Apply now to speak with VIQU IT in confidence. Or reach out to Aaron Chiverton via the VIQU IT website or at

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