2nd Line Support Engineer

2nd Line Support Engineer

• Excellent opportunity for an experienced 2nd Line Engineer with MSP experience to join a growing managed service provider delivering high-quality IT support to a broad client base.
• Full-time, permanent position based in Kent, offering a competitive salary, a range of shift patterns, and excellent progression opportunities.
• Immediate start available - candidates with MSP experience and a proactive mindset are highly encouraged to apply.
• To apply, please email

Who are the client?
Our client is a well-established UK-based IT Managed Services Provider supporting hundreds of organisations across the region. Known for delivering excellent customer service, they foster a fast-paced and rewarding environment where employees are encouraged to develop professionally and technically.

What will you be doing?
This is a hands-on, client-facing technical role within a dynamic engineering team. You'll be responsible for delivering 2nd line support across a variety of systems and environments through both remote and on-site service.

Responsibilities include:

• Managing support tickets covering desktop, server, networking, and cloud services
• Conducting proactive and reactive client site visits
• Supporting and mentoring junior engineers
• Recommending and implementing technical improvements
• Maintaining accurate documentation and delivering high levels of customer satisfaction

What will you need?

• Solid experience with Windows Server and Windows OS
• Office 365 administration
• Hyper-V / VMware
• Strong understanding of networking (DNS, routing, switching)
• Experience with VoIP systems (3CX preferred)
• Excellent communication, documentation, and troubleshooting skills
• Methodical approach with high attention to detail and strong customer service focus

What would be desirable?

• Familiarity with Cisco/Draytek firewalls and routers
• Experience supporting Apple devices
• Knowledge of Azure AD, Intune, Microsoft Defender
• Group Policy administration skills
• Exposure to Ubiquiti or Cisco wireless infrastructure
• Recognised technical certifications (Microsoft, CompTIA, Apple)
• Prior experience working for an MSP or IT consultancy

To Apply…
Please apply through this advert or send your CV directly to By applying, you consent to your application being processed and submitted for this vacancy only.

KEY SKILLS - 2nd Line Support, MSP, Windows Server, Office 365, VMware, Hyper-V, Networking, VoIP, Azure AD, Intune, Desktop Support, CISCO, Firewalls, Meraki, Client-Facing