2nd Line Support Engineer

Data Centre / Server Engineer

• Location: Exeter and Bristol
• Job Type: Full-time
• Salary£38,682 + 4% out of hours uplift

We are seeking a skilled Data Centre Engineer to assist with the maintenance and stability of core Data Centres and communications rooms across the trust. This role requires an expert with comprehensive knowledge of operating systems, server, storage, and networking technologies, as well as resilient electrical systems and other data centre support systems.

Day-to-day of the role:

• Assist in the management of the physical structure of facilities and the IT hardware within.
• Coordinate installs, moves, changes, break/fix, and decommissioning of physical assets.
• Work alongside Estates to coordinate regular maintenance and repairs for Data Centre systems such as UPS servicing, fire suppression, and cooling systems.
• Develop, deliver, and operate all Trust Data Centres under the guidance of the Technology Manager and Deputy Director of Digital.
• Implement and develop Data Centre improvements and manage professional third-party technical solution providers.
• Deliver new solutions and promote upgrades to existing solutions, ensuring all projects are in line with industry standards and guidelines.
• Assist in identifying areas for efficiency and cost-saving through the commissioning and decommissioning of systems and/or services.
• Ensure the delivery of core services and projects with physical on-premise components within agreed quality standards and timelines.

Required Skills & Qualifications:

• Proven experience as a Data Centre Engineer with hands-on technical skills.
• Strong knowledge of Cloud platforms & architecture, on-premise compute & storage infrastructure, and virtualisation environments including Microsoft Hyper-V & VMware.
• Familiarity with Microsoft Windows Server Roles, Microsoft 365, and various cybersecurity and antivirus solutions.
• Experience with digital infrastructure monitoring solutions like SolarWinds and Azure Monitor.
• Excellent communication and influencing skills, with the ability to develop effective relationships across all levels of the organisation.
• Valid UK driving license, as regular travel to multiple locations is expected.