2nd line Support Engineer

2nd Line Support Engineer
£30k - £35k + Benefits
Hove Area

Are you a talented IT professional looking for an exciting opportunity to showcase your skills? We are seeking a proactive and customer-focused 2nd Line Support Engineer to join our client's dynamic team at a leading IT managed service provider company.

2nd Line Support Engineer Benefits:

Access to pool vehicles for work related activities
Located on the seafront by the Lady Bee Marina with nearby cafes and beach
5 minutes from train station and bus routes
Large modern air-conditioned office
Friendly working environment with regular social events
High spec workstation setups including Nitro chairs
Training
Free drinks and snacks
Breakout area for pool, table tennis and air hockey.
Holiday entitlement increases based on length of service
Some of the main duties of the 2nd Line Support Engineer will include:

Manage multiple tickets and projects
Assisting technical support requests within the team
Keeping the IT documentation up to date
Meet and exceed SLAs
Ensure good communication to both customers and staff
Direct reporting and working closely with the senior management team.
This is an office based role. Some onsite works where required.
Occasional overtime offered
What experience you need to be the successful 2nd Line Support Engineer:

Ability to work independently and as part of a team.
Exceptional customer service skills and engagement.
1st Line Service desk experience
Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS)
Experience of working with network technologies (Firewall, Switches, Routers, Wi-Fi)
Experience in Cloud Solutions (Microsoft Office 365, Azure)
This really is a fantastic opportunity for a 2nd Line Support Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website
Only candidates based in UK and eligible to work in UK are allowed