2nd Line Support Engineer - Service Desk - Plymouth

2nd Line Support Engineer - Service Desk - Plymouth

On-site work

Full driving license is required for this role

Salary - £27,000 - £32,500 depending on experience

2nd Line Support Engineer required for a leading client based in Plymouth. My client is currently seeking a We are seeking a skilled Second Line Service Desk Engineer to join our dynamic Managed Service Provider (MSP) team, with the opportunity of fieldwork. This is an excellent opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or for an experienced MSP engineer seeking their next challenge with a leading regional provider. In this role, you'll work with a diverse range of technologies, clients, and security-focused environments, enhancing your technical expertise, problem-solving abilities, and client engagement skills.

Key Skills and Responsibilities:

• Provide Second Line technical support across desktops, servers, networks, and cloud services.
• Deliver on-site support for a high-security client, ensuring strict compliance with security policies.
• Troubleshoot and resolve escalated technical issues efficiently, both remotely and in person.
• Support Microsoft 365, Windows Server, and networking technologies.
• Proven experience in Second Line IT Support.
• Strong expertise in Microsoft 365 (Email concepts, SharePoint, OneDrive, Azure AD).
• Solid understanding of networking (LAN, WAN, VLAN, WiFi, IPsec, VPN)
• Hands-on experience with Windows Servers (Active Directory, DHCP, DNS, GPOs, Print Management).
• Excellent communication skills with the ability to engage professionally with clients.
• A full driving licence (client site visits required).
• Eligibility to obtain Security Clearance (SC level or higher)

Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.

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Crimson is acting as an employment agency regarding this vacancy