2nd Line Support IT Analyst

We are currently recruiting for a telecommunications company for the role of 2nd Line Support IT Analyst. This is an exciting opportunity to join a forward-thinking organisation at the forefront of wireless connectivity solutions, where you'll play a key role in delivering high-quality technical support in a fast-paced, innovative environment.

What you’ll be doing:

• Serve as the escalation point for advanced technical issues, performing thorough diagnostics and troubleshooting via remote tools and deep technical expertise
• Collaborate closely with 1st Line Support to elevate security standards, appropriately escalate unresolved issues, and coordinate with third-party vendors to drive resolutions
• Identify, initiate, and process change requests, actively participate in change approval meetings, and help enhance incident management procedures
• Deliver on-site support as needed, including installations, hardware decommissions, and acting as a technical representative - comprehensive training provided.

Main Skills/ Requirements:

• A full UK driving licence and access to a personal vehicle are essential
• Demonstrated hands-on experience in both 1st and 2nd Line Support, preferably within a Network Operations Centre (NOC) or cellular network environment
• Excellent client-facing communication skills, with the ability to explain technical issues clearly and effectively
• Strong troubleshooting skills, solid understanding of network engineering principles, and familiarity with IT Service Management (ITSM) systems
• Experience with change management processes or supporting network infrastructure projects is desirable
• Industry certifications (e.g., Cradlepoint, Ruckus, Cisco) are preferred and will strengthen your application

How you’ll be rewarded:

• No Weekend Work
• Enhanced Leave
• Structured Working Hours
• Opportunity to join a continuously growing company
• Organisation awarded "Best Place To Work" for the last 4 years

This is an excellent opportunity for an experienced 2nd Line Support IT Analyst to join a growing organisation that are driven towards success!

For further information on this 2nd Line Support IT Analyst position, apply below!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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