2nd Line Support Technician

At Anglian we’re a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry.

The Role

We are seeking a talented 2nd Line Support Technician to join our dynamic IT team. Our team is committed to providing top-tier support and innovative solutions to ensure our company's technology runs smoothly. As an onsite 2nd Line Support Technician, you will be responsible for providing technical assistance and support to our staff across the country. You will work closely with our IT professionals to resolve technical issues efficiently and effectively.

Key Responsibilities

• Provide 2nd line IS Support with all company IT Users, using phone or e-ticket, logging tickets via Heat software
• Build IS Devices to an agreed standard, laptop, desktops and mobiles.
• Log faults with 3rd party maintainers, following up and ensuring resolutions are completed within agreed SLA’s
• Provide up to date documentation, when producing or changing IT networking, hardware or software configurations
• Assist with conception, design and implementation of any new or enhanced IS Systems.
• Act as an escalation level for fault tickets not resolved by the First Line Support Team.
• Arrange distribution of any inventory items which need to be dispatched from the IS Department
• Deliver 'best customer service' to all company staff.
• Spend one day per week acting as a First Line cover.

What We’re Looking For

• Proven experience in a similar role.
• Full UK driving license
• An in-depth knowledge of Windows Operating Systems, Microsoft application software and Office 365 with the ability to diagnose and resolve software issues.
• Strong knowledge of Desktop and Laptop hardware and be able to troubleshoot problems.
• Basic knowledge of PowerShell scripting
• Basic knowledge of Thin Client technology.
• Knowledge of Android and other mobile operating systems.
• Knowledge of WAN, LAN and wireless.
• Strong knowledge of Desktop and Laptop hardware and be able to diagnose and resolve hardware issues
• Knowledge of WAN, LAN and wireless facilities

Why Join Us?

• Competitive Salary
• Pension
• 31 days holiday, increasing with service, plus have your birthday off
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including cycle to work scheme, heavily discounted gym memberships and free access to mental health first aiders
• Heavily discounted group discount scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team.
• Career development and continuous learning opportunities.

Take the next step in your career by applying today!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.