2nd Line Support Technician - Permanent - North Bristol

Join a Leading Managed Services Provider based in Bristol!

We need a skilled 2nd Line Support Technician for a permanent role in North Bristol for a premier Managed Services Provider (MSP) delivering top-tier IT support to businesses across the UK.

About the Role:

As a 2nd Line Support Technician, you'll be the go-to problem solver for our client's clients, providing remote and phone-based technical assistance. You'll work with a diverse range of clients, from small businesses to larger organizations, ensuring their IT systems run smoothly.

YOU MUST BE BASED IN NORTH BRISTOL and come from a Managed Service Provider with a Driving Licence or your application will not be considered.

Key Responsibilities:

• Provide expert 2nd line support via phone and remote access.
• Troubleshoot and resolve a wide range of IT issues, including server administration, network problems, and application errors.
• Manage and maintain Microsoft Exchange, Firewall, Virtualization (Hyper-V), and Microsoft 365 environments.
• Deliver exceptional customer service, ensuring timely and effective solutions.
• Document and track support requests accurately.

What We're Looking For:

• Proven experience in a 2nd Line IT Support role.
• Strong server administration and troubleshooting skills.
• Expertise in Microsoft Exchange, Firewall, Virtualization (Hyper-V), and Microsoft 365 administration and troubleshooting.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team

YOU MUST BE BASED IN NORTH BRISTOL and come from a Managed Service Provider with a Driving Licence or your application will not be considered.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.