2nd Line Technical Support

Job Title: 2nd Line Technical Support

Location: Birmingham (5 days on-site)

Job Type: Permanent

Our client is seeking a skilled 2nd Line Technical Support person to join their team, providing Level 2 support and infrastructure management across local and EU sites. You'll be the go-to expert for complex technical issues, maintaining critical systems and ensuring IT operations run smoothly.

Key Responsibilities:

• Provide Tier 2 IT support across EU and local sites.
• Manage and troubleshoot Windows/Linux servers and infrastructure.
• Administer Active Directory, DNS, DHCP, and Office 365.
• Support network upgrades, virtualization (VMware/Hyper-V), and security operations.
• Participate in IT projects, documentation, and on-call rotations.

Key Skills and Experience:

• 3+ years' experience in Level 2 IT Support, ideally in enterprise or data centre environments.
• Strong skills in Windows Server, Linux, networking, and virtualization.
• Knowledge of GDPR and EU data security standards.
• Display a willingness to learn and develop new skillsets.

If this sounds like the role for you, please provide an up-to-date CV for consideration and APPLY NOW!