2nd Line Technical Support Engineer

We're partnering with a leading industrial service organisations to recruit a 2nd Line IT Technical Support Engineer as part of a significant IT transformation programme.

The Opportunity
You'll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with the Scottish IT Manager and wider UK technology leadership team, you'll provide a mixture of operational support, infrastructure troubleshooting and project delivery.

This is an excellent opportunity for someone who enjoys variety, autonomy and the chance to contribute to a business modernising its technology estate.

You'll also collaborate with colleagues across the globe as part of a global support model and gain exposure to wider transformation initiatives planned across the group.

Key Responsibilities

Provide 2nd line support across multiple UK locations
Troubleshoot and resolve hardware, software, network and user issues
Support Microsoft 365, Active Directory / Entra ID and endpoint technologies
Install, configure and maintain laptops, desktops, printers and peripheral devices
Monitor and respond to alerts generated through support and monitoring platforms
Escalate and collaborate with infrastructure, applications and security teams where required
Maintain accurate documentation and ticket updates
Participate in occasional out-of-hours support when necessary
Travel to sites across Scotland and Northern England to provide hands-on supportYou'll gain exposure to a broad technology stack including:

Microsoft 365
Active Directory / Entra ID
Meraki Networking
Fortinet Security
MPLS & Managed Networks
Sentinel One
Ninja One
Arctic Wolf
Cloud and infrastructure technologies across the wider groupExperience Required
We're looking for someone with strong technical foundations, but equally important is the right attitude and approach.
You will likely have:

Previous experience in a 2nd Line Support Engineer position
Strong troubleshooting skills across desktop, server and Microsoft technologies
Experience supporting Microsoft 365 environments
Knowledge of Active Directory and Entra ID
Experience with antivirus, VPN and MFA technologies
Exposure to remote monitoring and management tools
Excellent communication and stakeholder management skills
A proactive and self-sufficient approach to problem solving
Full UK Driving LicenceDesirable

Networking experience (LAN/WAN, switching, routing or firewalls)
Telecoms or VoIP support experience
Experience supporting multi-site environments
Exposure to infrastructure or transformation projectsWhy Join?

Competitive Salary
Hybrid and flexible working
Overtime paid at 1.5x
Mileage paid at 50p per mile
Pension scheme
29 days annual leave including Bank Holidays
Exposure to major technology transformation initiatives
Opportunity to work with UK and Global technology teams
Long-term career development within a growing organisationAt Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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Only candidates based in UK and eligible to work in UK are allowed