2nd Line Technical Support Engineer - Azure & Linux

2nd Line Technical Support Engineer
Location: Knutsford, Cheshire
Salary: Competitive + Benefits
Job Type: Full Time, Permanent

Howard James Recruitment are recruiting for an experienced 2nd Line Technical Support Engineer to join a growing technology business based in Knutsford.

This is an excellent opportunity for a technically minded IT professional with a strong background in enterprise infrastructure support. Working as part of a specialist team, you will diagnose and resolve complex technical issues, maintain critical systems, and deliver a first-class support experience. We are looking for a proactive, self-motivated individual who takes ownership of problems, thrives in a fast-paced environment, and is driven by continuous improvement.

Key Responsibilities

* Investigate, diagnose and resolve 2nd Line technical support issues within agreed service levels.

* Troubleshoot server, network and infrastructure issues, performing root cause analysis and implementing preventative measures.

* Perform system installations, configurations, maintenance and upgrades across hybrid cloud and on-premise environments.

* Monitor infrastructure performance, identifying opportunities for optimisation and ensuring systems meet agreed service standards.

* Support infrastructure automation tools, CI/CD environments and deployment processes.

* Maintain accurate technical documentation, operational procedures and knowledge base articles.

* Communicate effectively with customers, providing timely updates and ensuring a high standard of service throughout.

* Collaborate with internal teams to achieve timely resolutions, escalating complex issues where appropriate.

Skills & Experience Required

* Minimum 2 years' experience supporting enterprise IT infrastructure in a technical support role.

* Proven commercial experience with Microsoft Azure environments.

* Strong Linux administration and troubleshooting skills.

* Solid knowledge of Windows Server (2012–2019), RedHat Linux, Microsoft SQL Server, Active Directory and networking technologies.

* Experience working within SLA-driven environments using ticket management systems.

* Familiarity with container platforms (Docker/Kubernetes) and scripting languages such as PowerShell, Python or Bash.

Desirable Skills

* Exposure to Infrastructure as Code tools such as Terraform or Ansible.

* Understanding of CI/CD methodologies and deployment pipelines.

* Professional certifications such as ITIL Foundation or Microsoft Azure.

* Degree in Computer Science, Information Systems or a related discipline.

What's on Offer?

* A role within a growing and innovative technology business.

* Exposure to modern cloud, infrastructure and automation technologies.

* Ongoing training and genuine opportunities for career progression.

* A supportive, collaborative working environment.

To apply, please submit your CV today. All applications will be handled in the strictest confidence by Howard James Recruitment
Only candidates based in UK and eligible to work in UK are allowed