2nd to 3rd line IT Support Technician

Job Description

We are looking for an experienced 2nd to 3rd line IT support technician to be based in the City of London.

The starting base salary is £35,000-40,000, depending on experience and Microsoft certifications.

To be considered for this position, you must be a UK resident and live within easy range of the City of London.

Responsibilities will include supporting clients via telephone, email, and desk-side; troubleshooting and problem analysis; proactive maintenance to systems and Cloud services; taking escalation calls from 1st line support; managing helpdesk queues; contributing to deployment projects such as Cloud service builds and office moves.

Musts are in-depth experience of Windows 10/11, Microsoft 365, Microsoft Azure and Entra ID, MDM and Intune, email security and archiving, Cloud backups, market data services (Bloomberg) configuring and supporting routers, firewalls, switches and Wi-Fi, configuring Logitech videoconferencing equipment.

Along with the tech capabilities we need great spoken and written communications and good people skills for working with our clients at all levels.

Maple is a friendly, varied and dynamic working environment based the City. In addition to the basic salary there are 25 days paid holiday, a pension scheme, private healthcare and ongoing training.