2nd/3rd Line IT Infrastructure & Projects Lead

2nd/3rd Line IT Infrastructure & Projects Lead

Maidenhead, Berkshire

£35,000-£42,000 + Benefits

Our client, a well-respected Managed Services Provider near Maidenhead, is scaling up and needs a strong 2nd Line lead who can take charge, lead from the front, and build outstanding client relationships along the way.

What You’ll Be Doing

• Handle complex issues across Microsoft 365, Windows Server, Azure, SharePoint, Teams & more
• Build and implement slick technical solutions for new and existing customers
• Onboard new clients (not just adding a user… we’re talking full-on migrations)
• Work across cloud and on-prem setups - from Azure Virtual Desktop to RDS
• Be the escalation point for the 1st Line team when things get tricky
• Act as the link between the support desk and the customer - you’ll need the people skills to match the tech wizardry

You’ll Need To Know Your Way Around…

• Microsoft 365 (Exchange, Intune, Entra ID, Teams, SharePoint)
• Windows Server, Active Directory, Group Policy, and user management
• Firewalls, networking, IP telephony (bonus if you’ve danced with Gamma Horizon)
• Basic PowerShell scripting (or at least not afraid of the command line)
• Remote Desktop, RDS / Terminal Services
• Apple Mac OS (nice to have)
• Microsoft Azure - any experience here = big brownie points

We’re Looking For Someone Who’s…

• Working in an MSP (mandatory - apologies internal-only IT folks!)
• Confident supporting, configuring, and deploying Microsoft 365 services
• Done full customer onboardings (yep, from scratch)
• Got solid leadership instincts - or wants to grow into a management role in the future
• Brilliant with clients, calm under pressure, and genuinely enjoys solving problems
• Hungry to keep learning and develop their skillset even further

Why This Role Rocks…

• You’ll be key to the company’s next phase of growth
• This isn’t a "keep the lights on" gig - it’s strategic, hands-on, and high-impact
• Real progression into management as the business scales
• Exposure to Azure, virtual environments, and exciting new tech

Sound like your kind of challenge? Then hit apply and show us what you’re made of.

Because this business is going places - and with the right lead in this role, so will you.