2nd/3rd Line IT Support - MSP

Role: Level 2/3 IT Engineer - MSP IT Sector
Salary: £45,000
Location: Central London

We are currently representing a leading Managed Service Provider (MSP) deliver IT solutions that power productivity and growth. From cloud services and cybersecurity to VoIP and workflow automation, we're trusted by businesses across industries to provide proactive, secure, and innovative support.

We're seeking a Level 2/3 IT Engineer with deep technical expertise, MSP experience, and a desire for solving complex challenges. This is an opportunity to join a collaborative, forward-thinking, Investors in People Platinum team where your skills will drive real impact.

Why Join us?

• Innovative Environment - Work with tools like Autotask, Salesforce, and Power Automate to streamline service delivery.
• Career Growth - Access funded certifications and structured progression in a growing MSP.
• Real Impact - Deliver transformational IT projects including cloud migrations, network security, and VoIP systems.

Your Role
As a key member of our engineering team, you'll be responsible for advanced technical support, service improvement, and end-to-end delivery of IT projects. You'll also play a mentoring role and help shape internal processes and automation strategies.

Key Responsibilities

Support & Troubleshooting

• Deliver advanced Level 2/3 support across hardware, software, networks, and firewalls.
• Manage escalations and provide expert troubleshooting on Windows Server, Office 365, and virtualised environments.
• Configure and maintain SonicWall firewalls, Hyper-V/VMware servers, and 3CX VoIP systems.

Project Delivery

• Lead projects including cloud migrations (Azure, O365), hardware rollouts, and network upgrades.
• Manage timelines, client expectations, and successful delivery outcomes.
• Provide technical documentation and post-project reviews.

Mentoring & Internal Development

• Coach junior engineers and contribute to team training sessions.
• Help shape KPI reporting and continuous improvement initiatives.

What We're Looking For

• Experience in an MSP environment.
• Proven experience with:
• Windows Server, Office 365, Azure
• SonicWall firewall configuration
• Virtualisation: Hyper-V and/or VMware
• Automation: PowerShell scripting, Power Automate flows

If you are looking for a role in a forward thinking, tech focussed environment, look no further than here.

Please apply with an up-to-date CV to be considered

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.