2nd/3rd Line Support Technician

I’m working with a leading Managed Cloud Services provider looking to expand their technical team. My client is seeking an experienced 2nd/3rd Line Support Technician to deliver high-level support across a variety of customer environments and technologies.

• Provide 2nd/3rd line technical support via phone, email, and ticketing

• Lead and support project work and customer onboarding

• Maintain and secure cloud infrastructure (patching, updates, backups)

• Mentor junior staff and manage incident responses

• Help evolve documentation and internal processes

• 3+ years in an MSP or similar IT environment

• Driving Liscence

• Strong grasp of Windows Server, Active Directory, VMware/Hyper-V, Citrix/RDS

• Networking: DNS, VPN, firewalls

• Microsoft 365: Exchange Online, Teams, Entra ID

• Excellent troubleshooting and communication skills

• Team-oriented with a flexible, proactive mindset

• 22 days holiday (rising to 25)

• 5% annual performance bonus

• Laptop and phone

• Ongoing training and regular team events

Please apply for thius position below ONLY if you meet the requirments