3PL Contract Manager

Established in 1969, The Original Factory Shop brings big brands at bargain prices to your local high street.

With stores nationwide, our colleagues work as one team and always have fun to bring our customers the thrill of a bargain. We care about our customers and colleagues and strive to get the job done; brilliantly to bringing you best big brands at discount prices across fashion, beauty, home & more.

We currently have an exciting opportunity for a 3PL Contract Manager to our team.

You will be based in the North West of England, Greater Manchester

Purpose of Role

The 3PL Contract Manager is pivotal in optimising logistics for both our high street retail stores and e-commerce operations, ensuring seamless stock flow, cost efficiency, and scalability. This role manages 3PL partnerships for warehousing and transport, with a dual focus on in-store replenishment and direct-to-consumer (DTC) fulfilment, while driving strategies to support e-commerce growth.

Responsibilities

• Prioritize high street store replenishment to minimize stock outs, especially during promotions.
• Coordinate with 3PLs on consolidated store-friendly deliveries.
• Be the conduit between retail teams and 3pl teams to maintain great relationships
• Resolve store-level issues (late deliveries, incorrect allocations) with 3PLs.
• Negotiate 3PL contracts with dual retail/e-commerce cost structures to derive the best cost and service performance for the business.
• Monitors 3PL costs both at budget setting and periodically to ensure fairness of charging
• Audit 3PL performance against omnichannel cost and service SLAs
• Develop both the Store and E-Commerce service proposition whilst maintaining
• Ensure seamless integration between store stock and e-commerce inventory pools
• Partner with the E-Commerce Team to forecast sales, promotions, seasonal peaks
• Work with 3PLs to scale e-commerce fulfilment capacity as the participation grows.
• Improve customer experience and reduce costs.
• Collaborate with IT for real-time inventory visibility across channels.
• Explore sustainable logistics solutions

Requirements:

• Experience: 5+ years in retail/e-commerce logistics, 3PL management, or omnichannel supply chain.
• Retail & E-Commerce Knowledge:
• Understanding of store operations and DTC fulfilment challenges.
• Familiarity with e-commerce KPIs (order-to-dispatch time, returns rate, NPS)
• Proficiency in WMS, OMS, TMS (e.g., Manhattan, Shopify Fulfilment Network).
• Data analysis (Excel, Power BI) to model logistics costs and service levels.
• Driving License

Desirable:

• Results Driven: Focused on KPIs, cost savings
• Detail Oriented: Ensures accuracy in contracts and performance tracking
• Collaborative Approach: Bridges the gap between internal and external stakeholders
• Resilient: Can handle the pressures of peak trading and balancing sales channels
• A presence and seriousness to command a situation
• Risk Management

Benefits of The Original Factory Shop:

• 33 days holiday including Bank Holidays
• Birthday day off
• Colleague discount
• Contributory pension scheme
• Employee Assistance Programme
• Free life insurance
• Hybrid working

Please click Apply to start your application.

For more information about The Original Factory Shop, please go to our website at:

www.tofscareers.com

The Original Factory Shop is committed to equal opportunities and it welcomes applications from all who believe they fit the essential requirements of the job.