3PL Contract Manager

The 3PL Contract Manager will be responsible for managing the relationship and SLAs between an industry-leading 3PL and their onsite customer.

The key responsibilities for the role of 3PL Contract Manager based in Stoke-on-Trent will be:
Managing the relationship between the logistics/supply chain operation and the onsite customer.
Overseeing and managing SLAs, ensuring they are hit, and where problems arise the customer are informed of any delays/issues.
Respond to requests and/or concerns from the customer, striving to exceed the stakeholder's expectations.
Monitor and evaluate contract performance, ensuring compliance with agreed service levels, key performance indicators, and contractual obligations
Support cross-functional teams with the implementation of process improvements and cost saving initiatives, monitoring effectiveness.
Conduct regular contract reviews and audits to identify potential risks, issues, or non-compliance, and assist with the development of appropriate mitigation strategies.
Collaborate with cross-functional teams, including supply chain, procurement, technical and legal, to understand the operational needs of the contract.

The successful candidate for the role of 3PL Contract Manager based in Stoke-on-Trent will have:
A strong warehousing/logistics background.
Experience working in a 3PL environment.
Expereince in a similar customer/contract management role.
Great communication/people skills.
A track record of delivering KPIs/SLAs.

The successful candidate for the role of 3PL Contract Manager based in Stoke-on-Trent will receive:
A salary up to £55,000 DOE.
A Monday to Friday working schedule.
Great progression opportunities in an industry-leading 3PL business.

To hear more apply or get in touch.

T: 07465 944244
E: [email protected]